Shipping rules

All of our parcels are delivered by FedEx, to the address provided when the order was placed.

You will receive your invoice by e-mail once a TRISTAN expediting store will have processed your order.

It is possible to receive your order in more than one delivery, and this at no additional charge. If the items of your order are shipped separately, you will then receive one invoice per parcel.

As soon as your parcel is collected by FedEx, the tracking information available on your invoice will be updated. If you are absent at the time of delivery, a notice will be left at your door informing you of which FedEx office will be holding your parcel for the next 10 business days.

The courier delivery delays are:

  • In-Store Delivery [ 2 – 4 Business Days ] - Free
  • Standard Shipping [ 3 – 9** Business Days ] - $8 - Free***
  • Express Shipping [ 2* - 3** Days ] - 15.00
  • Additional delays in peak periods to be determined by FedEx.
  • * Orders placed before 9am (ET)
  • ** For remote areas
  • *** On orders of $100 or more before taxes

 

IN STORE DELIVERY

You can choose to pick up your order at the TRISTAN store of your choice. The delivery delays for in-store deliveries usually take between 2 and 4 business days depending on stock availability. In-store deliveries are free of charge.